We survey everyone who has submitted a loan application with this lender, whether the loan closed or not.
Nancy was always courteous in communications, whether by phone or email, but she was not very timely with keeping me up to date with the loan approval. I felt like an inconvenience for her, and there were times when I had to expedite her in order to get information flowing to the title company and the insurance company because they had also been left waiting.
Buyer Closed Feb '19$405,413 • New Construction
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